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3. Demand initialisation with Workflow Enforcement

Demand Review​

After the demand has been created, the stakeholder has three options:

  • Accept the Demand
  • Reject the Demand
  • Request Complementary Information

Accepting a demand​

  • In the demand card, click on the three vertical dots

    Vertical_dots.png

  • Select “Accept a Demand”

  • Provide a justification for accepting the demand

    Demand_Accept_Justification-5.png


  • Click “Accept Demand” to finalise the acceptance.

    Demand_Accept_Button-2.png


Rejecting a Demand​

To reject a demand

  • Click on the three vertical dots

    Vertical_dots.png

  • Select “Reject a Demand”

  • Provide a justification for rejecting the demand

    Demand_Reject_Justification-2.png


  • Click “Reject Demand” to finalise the rejection.

    Demand_Reject_Button-2.png


Requesting Complementary Information​

If additional information is needed to clarify the demand, the stakeholder should send the request back to the requester, specifying the required “complementary information.”

Steps to Request Complementary Information:

  • Click on the three vertical dots in the demand card.

    Vertical_dots.png

  • Select “Request Information”.

  • Provide a justification explaining the additional information required.

    Demand_Request_more_Information_Justification-2.png

  • Click “Request More information” to resend the demand back to the requester.

    Demand_Request_more_Information_Button-2.png


The demand status will then be updated to “Demand Pending Information”

Once the requester provides the additional information, they should resubmit the demand for approval.


Resubmitting a demand​

If a demand has been sent back for complementary information, the requester must update the necessary details before resubmitting it for approval. Steps to Resubmit a Demand:

  • Fill in the missing information in the Demand Information section.
  • Once completed, click “Update Demand Information” (located below the form).

Update Demand Information-2.png

  • The demand status will update to “Demand Updated by Requester”.

The stakeholder must then review the updated information and choose one of the following actions:

  • Accept the Demand
  • Reject the Demand
  • Request Complementary Information

If the provided information is sufficient, the stakeholder can proceed with accepting the demand.