ISO 9001:2015
Region
Global (ISO)
Focus
Organisational Management
Description
ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS). Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time. Business benefits of ISO 9001 include enhanced customer confidence through robust quality control processes, effective complaint resolution with timely and satisfactory problem-solving, improved processes by eliminating inefficiencies and reducing waste, and ongoing optimisation through regular audits and reviews that refine quality management systems for long-term success.
Key Details
- Promotes customer satisfaction through robust quality control and effective complaint resolution.
- Globally recognised standard for quality management across all industries.
- Focuses on continual improvement of processes to meet customer expectations.
- Enhances organisational efficiency by reducing waste and streamlining operations.