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Open and Manage Tickets

Open a ticket​

To open a ticket, follow these steps:

  • Click on "Create a New Ticket".
  • Enter a brief title summarising your request.
  • Describe your ticket in detail, providing all relevant information.
  • Select a Category: Choose from the available options:
    • Consulting
    • Support
    • Sales
    • Bug Reporting
    • Feature Requests
  • Define a Priority: Set the importance level for your ticket.

When done, click on "Open a New Ticket."

Being in touch has never been easier! The CSFaaS team will respond to your request as soon as possible.


Manage your tickets​

Once your ticket has been created, it will appear in your Ticket List for easy tracking and management. From here, you can:

  • View Ticket Status: Check the current status of your ticket.
  • Show or Hide the Discussion: Expand or collapse the conversation history.
  • Check SLA & Timeline: Monitor service-level agreements and response timelines based on your subscription level.
  • Manage Resources: Assign or reassign resources to specific users if applicable.
  • Set Ticket as Completed, Cancelled, or Unresolved: Update the final status of your ticket based on the resolution.
  • Upload Documents: Attach relevant files or supporting documents to your ticket.